At Ball & Berry, we are committed to providing a high quality service to our customers. If you are dissatisfied with an aspect of the service or you feel you have been treated unfairly or discourteously by a company employee, then please let us know. We will welcome your complaint as an opportunity to improve our services and, where possible, we will try to rectify the situation. 

If you are dissatisfied in any way with an individual at Ball & Berry, firstly, we would advise that you contact the member of staff directly and give them a chance to put the matter right. If you are not satisfied with the response to your complaint when it is first raised, and you wish to raise the matter more formally, you can do this using the procedure set out below. 

Stage 1 of the complaints procedure gives our firm the opportunity to review and consider your complaint in full. We will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two.

Stage 2 gives you the opportunity to have your complaint reviewed and considered by the Construction Industry Council. 

Stage 1: If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.

Please send your written complaint to:
Paul McNeill – Director
5 Eastway Business Village
Olivers Place

Tel: 01772 702022


We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within seven days. If we are not able to give you a full response, we will update you within 28 days.

Stage 2: Code of Conduct – Section 3 Disciplinary Procedures. Construction Industry Council Approved Inspector Register (CICAIR).

If after exhausting its internal process, you still remain dissatisfied with our response, you may in accordance with the above code of conduct, refer your complaint in writing to:

The Registrar
Construction Industry Council
Approved Inspectors Register
26 Store Street

Note: The Complaints Procedure is not intended for you to question something that Ball & Berry has decided upon or done simply because you do not agree with it. The procedure is to give you the opportunity to raise a complaint where you have suffered an injustice as a result of the actions, or inactions of the company.